Page 19 - Enrollment Guide 2023-24

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Key Contacts

Your Employer or Human Resources Office For: Key Contacts

• Change of mailing or email address
• Add or drop coverage for you or a dependent (must be within 30 days of qualifying event)
• Questions about your cost
• SchoolCare Enrollment/Change Form
• FSA enrollment form, if applicable

Cigna Member Services: 800-244-6224, 24/7/365 For:

• Benefit questions, including access to mental health or employee assistance program benefits
• Concerns with provider(s) or to appeal a Cigna coverage decision
• Assistance with mail order prescriptions
• Guidance with completing your health assessment on myCigna
• Questions about the Good For You! Well-Being Program

Cigna Technical Support: 800-284-8346, 24/7/365 For:

• Technical assistance with myCigna.com or the myCigna app

:
C
S SchoolCare: 603-836-5031, Monday through Friday 8:30 a.m. - 4:30 p.m.
are
chool
Member Care: Option 1
• General eligibility inquiries
• Questions regarding enrollment information
• COBRA and Retiree billing questions
• Email membercare@schoolcare.org

Group Relations: Option 3 or Jeff Kantorowski at NEA-NH 603-715-9315
• Benefit questions
• Questions/issues that haven't been resolved by Cigna Member Services
• Request assistance for appealing a Cigna coverage decision
• Health benefit options for retirees
• Email grouprelations@schoolcare.org

Accounting: Option 4
• COBRA and Retiree payment questions
• Email accounting@schoolcare.org Visit schoolcare.org for additional information and resources.