Wellness FAQ

Please find a list of the most commonly asked questions regarding participation in the SchoolCare Good For You!  program.

How do I register for an account?
  • Visit myCigna.com or click on the Good For You! login on the top right of the schoolcare.org homepage.
  • Click “Register” in the Customer Login box
  • This will lead to a screen prompting you to "Activate your myCigna account"
  • Follow the prompts to complete activation
  • To verify your identity and complete registration, you will need to provide your Social Security Number OR Cigna ID number located on the front of your Cigna Medical ID card

Once your identity has been validated, you’ll be prompted to create a Username and Password.  Please be sure to record this information and store in a secure location for future access to myCigna.

What if I forgot my Username or Password?
  • Visit myCigna.com to reset your Username or Password
  • Click Forgot Username or Forgot Password
  • Follow the prompts to reset your login information
  • If you're unable to reset yourself, please call Cigna technical assistance at 1-800-853-2713
Can I update my email address?
  • Visit myCigna.com 
    • Once logged in, click drop down arrow next to your name in the upper right corner and select Profile
    • Under Contacts and Communications, you can update your Email Address(es)
  • Also, email info@schoolcare.org to notify SchoolCare of the change
Who can participate in the Good For You! program?

SchoolCare medical plan subscribers and covered spouses as well as SchoolCare 65+ plan retirees.

How do I navigate the Wellness pages on myCigna to earn incentives?
  • Log into your myCigna.com account and access your Good For You! incentives under Wellness > Rewards & Programs > Incentive Awards
  • Click on the Goals tab to view an outline of all available programs
  • You MUST complete Step 1, “Complete a confidential health assessment”, before you can earn incentives for other goals
  • Scroll down under Step 2 to view all goals and activities available for incentive, noting dates available

Click here for your full 2019-20 Incentives summary.

Find easy-to-follow program instructions, videos and more at schoolcare.org under the Wellness tile.

NOTE: Cash incentives, payments and rewards paid to wellness program participants are taxable income. Please review with your tax consultant for more information.

When will I receive my incentive check?

Either SchoolCare or the employer will issue incentives on a quarterly basis. The 2019-20 schedule is as follows:

Quarter Ending                  Check Mailed or Reported to Employer

06/30/19                                                07/31/19

09/30/19                                               10/31/19

12/31/19                                                01/31/20

03/31/20                                                04/30/20

How do I complete the Health Assessment?
  • Log into your myCigna.com account and access your Good For You! incentives under Wellness > Rewards & Programs > Incentive Awards
  • Click on the Goals tab
  • Click “Complete my health assessment” under Step 1.

IMPORTANT: To receive cash incentives for participating in the wellness programs the Cigna Health Assessment must be completed annually. Upon completion incentives will become available.

How can I complete Biometrics?

You have two options:

  • Obtain your annual biometrics by completing/submitting a Physician Lab Form
  • Attend a no cost on-site screening event near you. Check out locations available and reserve your spot at www.hsscreeningreg.com using the following information:

Login: schoolcare
Password: healthy

NOTE: Cigna Medical participants have an additional option to visit a Quest or Labcorp facility.

Where do I find the Physician Lab Form?
  • Log into your myCigna.com account and access your Good For You! incentives under Wellness > Rewards & Programs > Incentive Awards
  • On the right side of the page, under ‘Related Links” click to download the “Physician Lab Form”, a PDF document
How do you report that you completed a Healthy Event?
  • Log into your myCigna.com account and access your Good For You! incentives under Wellness > Rewards & Programs > Incentive Awards
  • Click the Goals tab and scroll down to view “Healthy Event”
  • Click “Report my goal activity” under the current quarter Healthy Event (program will not award incentives reported in prior or future quarters). Input the Date of Activity and check the box to certify the information is true.

Examples of Healthy Events:

Physical Activity

  • Fitness Classes
  • Athletic Events
  • Personal Training

Stress Management

  • EAP Seminars (on-site, online, telephonic)
  • Financial/Retirement Planning Seminars
  • Mindfulness activities (meditation, therapy, journaling)

Personal/Professional Growth

  • Volunteering 
  • Prenatal Classes
  • Career Development
  • CPR/AED Training

Nutrition/ Weight Management

  • Registered Dietician /Nutrition Consultations
  • Weight Management Programs/ Classes
 
How do I report Preventive Care?

Cigna Medical participants: Please view the Preventive Care flyer for the SchoolCare Good For You! wellness programs. It takes 4-6 weeks following the processing of these claims to show as completed.  In addition, the incentive is available beginning 1/1/20.

65+ participants: Must self-report on your myCigna.com account. Access your Good For You! incentives under Wellness > Incentive Awards. Click the Goals tab and scroll down to view Preventive Care services available. To Report: Simply click “Report my goal activity” under the appropriate service.

How do I track my steps?

Log into your myCigna.com account and access your Good For You! Apps & Activities incentives under Wellness > Apps & Activities.

NOTE: If it’s your first time visiting this page, you’ll be prompted to complete a simple set up.    

You can track steps either by using an app/device (such as Fitbit) or manually. We have two (2) brief tutorial videos to assist you.

  • Click here for Tracking Steps via an App/Device
  • Click here for Tracking Steps manually

For additional instructions on how to navigate the Apps & Activities incentives, view the Apps & Activities How-To Guide.

How can I participate with a Health Coach?

You can participate in either on-line or telephonic health coaching.

Log into your myCigna.com account and access your Good For You! incentives under Wellness > Rewards & Programs > Incentive Awards

Online: Participate in multi-week online coaching courses that meet you wherever you are on your health journey. Click here to view the Online Health Coaching flyer.

Telephonic: Speak on-on-one with a health professional about setting and achieving your personal wellness goals. Simply call 1-800-244-6224. Click here to view the Telephonic Health Coaching flyer.

What is the Omada Health Program? How do I access it?

Omada is a lifestyle change program for those needing to lose weight and at risk of type 2 diabetes, hypertension, or high cholesterol.  You can take a short assessment to determine eligibility for the program at https://go.omadahealth.com/schoolcare.

Who can work with a Case Manager? How do I get started?

Case Management is available for those who need additional help navigating a challenging health condition, coordinating care and treatment options. A Case Manager may contact you directly to determine if you qualify or you may call Cigna at 1-800-244-6224 to inquire.

Who do I contact for additional questions or assistance?

For information about the SchoolCare’s Good For You! wellness programs, Cigna Customer Service is available 24 hours a day, 7 days a week at 1-800-244-6224.

For technical assistance such as registering for an account, Cigna Technical Assistance is available 24 hours a day, 7 days a week at 1-800-853-2713.

For questions about incentive checks and issues not resolved by Cigna, please email SchoolCare at goodforyou@schoolcare.org or call 603-836-5031, Monday – Friday 8:30 a.m. to 4:30 p.m.